Elements Privacy Policy with Account Security and Data Use
Personal Data We Collect
At Elements, privacy matters during registration, gameplay, payments, and support interactions in Canada. We collect information you provide directly, along with limited technical details needed to operate our services securely and reliably.
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Personal details may be requested when you create an account, make deposits or withdrawals, join promotions, or contact support. Typical examples include your full name, date of birth, contact details, residential address, identification documents, and payment-related information.
Some information is collected automatically when you use our website or app. This can include your IP address, browser and device details, location signals, pages visited, features used, and connection information.
- Cookies and similar tools help improve usability and measure service performance.
- You can manage cookie preferences through your browser settings.
- Collected information also supports account verification and fraud prevention.
How Elements Uses Your Information
We use personal information for account setup, identity checks, payment processing, customer support, security monitoring, and compliance obligations. In regulated gaming, these checks are part of normal operations, not optional administration.
Information may also be used to send transactional messages, analyse service usage, and personalise your experience. Marketing communications are handled with consent where required.
We may disclose information when required by law, regulation, legal process, or government request. Disclosure may also occur with provincial gaming authorities, financial regulators, or carefully selected providers that support payments, verification, and analytics.
Those providers are contractually required to protect the information they handle. We also make clear that we do not sell your personal information to third parties.
| Privacy Area | What It Means for Players | Protection Purpose |
|---|---|---|
| Age and eligibility | Use of this website is intended for persons 19+ years of age. The services are strictly for individuals who are of legal gambling age in their jurisdiction, listed as 19+ in most Canadian provinces. | Helps limit access by underage users, and we state that we do not knowingly collect personal information from individuals under the legal gambling age. |
| Personal information collected | Personal information may be collected when creating an account, making deposits or withdrawals, participating in promotions, or contacting customer support, including details such as full name and date of birth. | Shows which details may be requested for account use, support, and verification. |
| How information is used | Collected information may be used for account creation and verification, processing deposits and withdrawals, age and identity verification, providing customer support, and related operational purposes. | Explains why player data may be needed during registration, payments, and compliance checks. |
| Security protections | Appropriate technical and organizational measures are implemented to protect information against unauthorized access, alteration, disclosure, or destruction. | Indicates that data protection controls are in place, while also noting that no Internet transmission or electronic storage method is 100% secure. |
| Sharing and disclosure | Information may be disclosed for legal requirements, governmental requests, and to comply with provincial gaming authorities and financial regulators. Providers handling data are contractually obligated to protect it. | Clarifies that disclosure can happen for compliance and service support, rather than sale of personal data. |
| Sale of data | The policy states that personal information is not sold to third parties. | Important for players who want to know whether their data is used for external commercial sale. |
| Retention period | Personal information is retained for as long as necessary for the stated purposes, unless a longer period is required or permitted by law. Inactive accounts may be retained to comply with regulatory requirements. | Lets players know data may remain on file even after inactivity when compliance rules apply. |
| Player privacy rights | Depending on location, players may have rights to access personal information, correct inaccurate information, and request deletion of information subject to legal requirements. | Gives Canadian users a basic view of the privacy choices that may be available to them. |
| International transfers and contact options | Information may be transferred to and processed in countries other than the player’s own, with steps taken to ensure adequate safeguards. Privacy questions can be directed to the Privacy Officer by phone: 1-888-557-6450, or mail at Elements Casino Online, Privacy Department 5000 Yonge Street, Suite 1200. | Useful for players who want to understand cross-border processing and where to raise privacy concerns. |
Privacy Rights and Cookie Controls
If you want more control over your personal information, several privacy options may be available depending on your location in Canada. These can include requests for access, correction, deletion where legally permitted, restriction of processing, data portability, withdrawal of consent, and objections to certain types of processing.
Not every request can be completed immediately or in full. Legal retention duties, identity verification rules, and ongoing regulatory obligations may require us to keep part of the record for longer.
- Review the privacy terms from time to time if you want to stay informed about updates.
- Check the revised “Last Updated” date when changes are made.
- Use browser controls if you prefer to limit cookie activity.
Age Rules, Data Retention and Contact Details
Our services are limited to people of legal gambling age in their jurisdiction, noted as 19+ in most Canadian provinces. We do not knowingly collect personal information from anyone under the legal gambling age.
Information may sometimes be transferred to and processed outside the country where you live. Because data protection laws can differ across jurisdictions, we apply safeguards designed to protect information during those transfers.
We retain personal information for as long as needed for the purposes described in our policy, unless a longer period is required or permitted by law. Inactive accounts may remain on file where regulatory requirements make retention necessary.
Security measures include technical and organisational controls intended to reduce unauthorised access, alteration, disclosure, or destruction. Even so, no online transmission or storage method is ever 100% secure.
If you have unresolved privacy concerns, you may also contact your provincial gaming authority. For direct assistance, our Privacy Officer can be reached by phone at 1-888-557-6450 or by mail at 5000 Yonge Street, Suite 1200, Toronto, ON M2N 7E9, Canada.